Zoho CRM Certification — Administrator Skills (Practice)
Practice for Zoho CRM certification, which Zoho delivers through its Zoho Spark Training & Certification program. This set covers administrator-level skills (setting up, securing, customizing and automating a Zoho CRM organization), following Zoho's published administrator training outline. Zoho does not publish a separate credential named "administrator"; check the official certification page for current exams. This portal uses a 70-question practice format, which is not a claim about the official exam format.
Exam topics covered
- Modules, Layouts, Fields and Customization20%
- Users, Roles, Profiles and Data Security20%
- Workflow, Assignment and Sales Automation18%
- Process Management (Blueprint, Approvals, CommandCenter)12%
- Reports, Dashboards, Forecasts and Zia12%
- Data Administration (Import, Deduplication, Backup, Sandbox)10%
- Sales Process, Channels and Integrations8%