About Zoho CRM

Zoho CRM is a cloud-based customer relationship management application from Zoho Corporation for managing leads, contacts, deals, customer interactions and sales processes. It is used by small businesses through to large enterprises across many industries to automate sales, marketing and support workflows.

Zoho CRM practice exams

Zoho CRM 72 questions in bank

Zoho CRM Certification — Administrator Skills (Practice)

Practice for Zoho CRM certification, which Zoho delivers through its Zoho Spark Training & Certification program. This set covers administrator-level skills (setting up, securing, customizing and automating a Zoho CRM organization), following Zoho's published administrator training outline. Zoho does not publish a separate credential named "administrator"; check the official certification page for current exams. This portal uses a 70-question practice format, which is not a claim about the official exam format.

Exam topics covered

  • Modules, Layouts, Fields and Customization20%
  • Users, Roles, Profiles and Data Security20%
  • Workflow, Assignment and Sales Automation18%
  • Process Management (Blueprint, Approvals, CommandCenter)12%
  • Reports, Dashboards, Forecasts and Zia12%
  • Data Administration (Import, Deduplication, Backup, Sandbox)10%
  • Sales Process, Channels and Integrations8%

Zoho CRM practice exam FAQ

Are these official Zoho CRM exam questions?

No. They are original practice questions written for study. They are not official Zoho Corporation exam content, and this site is not affiliated with or endorsed by Zoho Corporation.

How many questions are in each Zoho CRM practice exam?

Each practice exam has 70 distinct questions drawn from that certification's question bank and weighted by its exam topics. This is the portal's practice format, not the length of the official exam.

Do the practice exams include explanations?

Yes. Choose feedback after each question to see straight away whether you were right, with an explanation, or choose feedback at the end to review every question and explanation after you submit.

Do I need an account?

No. You can practise as a guest in your current browser session. A free account saves your progress so you can resume on any device and see your score history.

Which Zoho CRM certifications can I practise?

Zoho CRM Certification — Administrator Skills (Practice).

Practice exams for other CRM platforms

This site is independent and not affiliated with or endorsed by Zoho Corporation; product names are trademarks of their owners. Practice scores are guidance for your study plan, not official results. Always check the vendor's official exam page for current requirements.