Suggested answer

Social Studio (now transitioning to Sprinklr as Salesforce sunsets the product) is the social media listening, publishing, and engagement tool in Marketing Cloud. Administrator configuration tasks include:
Social account connection: Connecting Twitter, Facebook, Instagram, LinkedIn, and YouTube accounts via OAuth. Each account can be assigned to one or more workspaces.
Workspace management: Workspaces group social accounts, publishing permissions, and team members. Admins create workspaces per brand or region and assign user roles (Viewer, Member, Admin).
Topic profiles: Keyword-based social listening configurations that monitor mentions, hashtags, and competitor names across social networks in real time. Admins configure keywords, exclusions, and source filters.
Sentiment analysis: Automated sentiment scoring (positive/neutral/negative) on social posts. Admins can train the model with custom sentiment rules for brand-specific terminology.
Macros and automation rules: Automated responses or routing rules triggered when specific keywords or conditions are detected in social posts.

Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.

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