What is the overall architecture of Agentforce and what are its core components?
Suggested answer
Agentforce is Salesforce's AI agent platform built natively on the Salesforce platform. Its core components are:
1. Agent Builder: The declarative UI in Setup where you define, configure, and test agents. You specify the agent's role, available Topics, and assigned Actions without writing LLM prompts directly.
2. Topics: The high-level capability domains the agent can handle (e.g., "Order Management", "Lead Qualification"). Each topic has a natural language description that the Planner uses for classification.
3. Actions: The individual tasks the agent executes within a topic — implemented as Flows, Apex @InvocableMethod, Prompt Templates, or Knowledge retrievals.
4. Planner / Orchestrator: The LLM-powered reasoning engine that interprets user intent, selects the appropriate Topic, determines which Actions to invoke, and sequences multi-step execution using the ReAct pattern.
5. Einstein Trust Layer: The security and compliance wrapper around all LLM interactions — handling data masking, zero data retention, toxicity screening, and audit logging before data leaves Salesforce.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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