What is the Omni-Channel Supervisor dashboard and what does it show?

The Omni-Channel Supervisor dashboard gives service managers real-time visibility into their team's activity. It displays: agent presence status (available, busy, offline), current capacity and work assignments, queue backlog (items waiting to be routed), average wait time per queue, and agent performance statistics. Supervisors can drill into individual agent views to see all active work items. The dashboard uses Streaming API for live updates without page refresh. It is accessible from the Service Console as a utility bar component or as a standalone tab.