What is the difference between a Service Resource of type Technician vs. Crew?

Technician type Service Resources represent individual workers linked to a Salesforce user. They have their own capacity, skills, operating hours, and can be assigned independently to Service Appointments. Crew type Service Resources represent a team of technicians working together. A Crew has a designated Crew Leader and a set of Crew Members. When a Service Appointment is assigned to a Crew, all members are dispatched simultaneously. Crews appear on the Dispatcher Console Gantt as a single row, but each individual member's schedule is also updated. Crews are best for jobs requiring multiple technicians (e.g., heavy equipment installation) where coordinated dispatch is essential. Individual members can also still be assigned to solo appointments outside crew work.