What is a Return Order in Field Service and when is it used?

A Return Order records the process of returning parts or products from a field location (e.g., a technician's van or a customer site) back to a warehouse or service depot. It is used in scenarios such as:

1. A technician removes a defective part from a customer's asset and needs to return it to the depot for inspection or warranty processing.
2. Excess or unused parts need to be returned to central inventory. Return Orders contain Return Order Line Items specifying each product, quantity, and reason for return. The system can automatically adjust Product Item quantities at the source location when the return is processed. Return Orders integrate with Salesforce Billing for credit processing if the return is associated with a customer refund scenario.