What Einstein features are available to Salesforce Administrators?
Suggested answer
Admins have access to several Einstein features depending on the org's edition and licences:
1. Einstein Lead Scoring: Ranks leads by likelihood to convert based on historical conversion patterns.
2. Einstein Opportunity Scoring: Predicts the probability of winning an opportunity.
3. Einstein Activity Capture: Automatically logs emails and calendar events to related Salesforce records.
4. Einstein Analytics (CRM Analytics): Advanced analytics and AI-driven dashboards.
5. Einstein Next Best Action: Surface contextual recommendations on record pages. Admins enable these features in Setup, configure data sharing settings, and assign Einstein permission set licences to users.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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