What are the UX considerations for Salesforce Mobile design?
Suggested answer
Key mobile UX considerations:
1. Navigation bar: The Salesforce mobile app navigation bar supports a maximum of 5 items (including Smart Search Items). Choose the most frequently used objects — excess items are hidden behind "More".
2. Compact Layouts: Define up to 10 fields shown in the record highlight panel (top of a record page on mobile). Prioritise the 3–4 most critical fields since only the first few display prominently.
3. Page layout simplicity: Mobile screens are narrow — avoid horizontal multi-column layouts and long related lists. Use collapsible sections.
4. Quick Actions: Action bar quick actions are the primary interaction model on mobile. Ensure actions have clear labels and are ordered by frequency of use.
5. Offline: For field service use cases, consider which data must be available offline and configure the Mobile Offline feature accordingly.
6. Touch targets: Minimum 44x44px touch target size per WCAG and Apple HIG guidelines. Avoid hover-dependent interactions.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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