What are the key features of the Service Console in Salesforce?

The Service Console is a multi-tab app optimised for high-volume case handling. Key features include:

1. Workspace Tabs — multiple records open simultaneously as tabs.
2. Split View — a collapsible list panel alongside a detail pane for faster navigation.
3. Utility Bar — a persistent bottom bar housing components like History, Macros, Softphone, and Omni-Channel widget.
4. Case Hovers — hover over related records for quick detail without full navigation.
5. Keyboard Shortcuts — custom shortcuts for navigation and actions.
6. Macros — automated multi-step actions that agents can run with one click.