How would you troubleshoot a prospect who is not syncing to Salesforce?
Suggested answer
I work through it in order, cheapest checks first.
First, is the prospect eligible to sync at all? The most common answer is that they are unassigned — assignment is the usual trigger for a prospect to sync. Second, is the prospect marked as deleted or sitting in the Recycle Bin, or flagged as a deleted CRM record? Third, are there sync errors on the connector? Field-level errors, most often a picklist value in Account Engagement that Salesforce does not accept, or a text value exceeding the Salesforce field length, will block the record.
Then I check the Salesforce side: validation rules, required fields, or an Apex trigger on Lead can reject the incoming record. Duplicate rules set to block rather than alert are a frequent culprit. Finally I check the connector user's permissions — if it lacks field-level access or object permissions, writes fail.
Prospect Audits is useful throughout, because it shows exactly what changed and when, which usually narrows down where the process stopped.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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