How would you handle a stakeholder who insists on a specific solution — for example, a custom object — when you believe an existing standard object would serve better?
Suggested answer
1. I would not argue about the solution. I would move the conversation up one level and ask what outcome the custom object is meant to deliver and what is failing today.
2. Often the request comes from a genuine constraint I do not yet know about — a reporting need, a sharing requirement, or a bad experience on a previous project. I want that constraint on the table.
3. I would then present both options side by side against the stakeholder's own criteria: effort, reporting implications, sharing and security behaviour, ongoing maintenance, and impact on existing automation.
4. I would bring the platform expertise into the room rather than assert it myself — usually a technical architect — so the trade-offs are credible.
5. If the stakeholder still prefers their option after seeing the trade-offs and they hold the decision rights, I document the decision and the rationale in the decision log and move on. My job is to ensure the decision is informed, not to win it.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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