How does Salesforce Copilot differ from Agentforce?

Einstein Copilot (now part of the Agentforce platform) and Agentforce represent different deployment patterns:

1. Einstein Copilot: An AI assistant embedded in the Salesforce UI sidebar — primarily user-initiated, conversational, and designed to assist a human user with tasks in context (summarise this record, draft this email, find related data). It operates within the user's current CRM context and is always supervised by the user.
2. Agentforce Agents: Autonomous agents that can operate with minimal or no human supervision — they can complete multi-step tasks end-to-end (e.g., handle a customer service case from intake to resolution, qualify a lead and create a follow-up task). They are deployed as independent agents in channels like Experience Cloud, Slack, or messaging platforms.
3. Architecture overlap: Both use the same underlying infrastructure — Topics, Actions, Prompt Templates, Einstein Trust Layer. Copilot can be thought of as a user-assistant agent; Agentforce agents are autonomous task-completion agents. The Agentforce platform unifies both under one framework in Salesforce's current product direction.