How does mobile configuration work for Salesforce Mobile App? What are the App Builder's responsibilities?
Suggested answer
The Salesforce Mobile App uses the same Lightning page configurations as desktop, with mobile-specific optimisations:
Mobile navigation: Configured in Setup > Salesforce Mobile App > Navigation. Admins define the items available in the mobile app navigation (the hamburger menu). The navigation is separate from the desktop Lightning App navigation. Best practice: limit to the most frequently used objects for a clean mobile experience.
Mobile-optimised page layouts: Record pages built in Lightning App Builder can use the "Phone" form factor view to arrange components differently for small screens. Fields and components can be placed in different positions or hidden on mobile vs desktop using dynamic visibility conditions on the form factor.
Compact layouts: Define the record card format shown in list views on mobile and in the highlights panel.
Offline capability: Not available in the standard Salesforce Mobile app for arbitrary objects. Field Service Mobile (a separate app) provides offline capabilities for field service workers. For standard mobile, users need a network connection.
Quick actions: Optimise for mobile by keeping action layouts to 4–6 fields; complex layouts are hard to use on small screens.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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