How does Field Service integrate with CPQ for B2B work order and service contract scenarios?

Field Service Lightning (FSL) and CPQ integration enables end-to-end service revenue management:

Work Order integration with CPQ: When a field service work order is created for a piece of equipment or service delivered to a B2B customer, billable work order line items can feed back into a CPQ quote for the service engagement, enabling accurate billing. Service products (installation, maintenance) are configured in CPQ and quoted alongside equipment.

Service Contracts from Renewals: When a CPQ-contracted subscription reaches renewal, the renewal quote can include service contract products (maintenance plans, SLAs). Upon ordering, Salesforce generates a Service Contract record linked to the asset. Field Service dispatchers use the Service Contract to determine coverage entitlements when scheduling work orders — e.g., is this customer's equipment covered under an active SLA?

Entitlement Management: Service contracts define entitlements (response time SLAs, number of service incidents). Work orders check entitlements to determine priority and coverage. CPQ drives what's in the entitlement; FSL enforces it operationally.

Unified asset record: The Salesforce Asset object (installed product) is the common link between CPQ contracted products, Field Service work orders, and billing.