How does asset management work in Field Service Lightning?
Suggested answer
Assets in FSL represent installed products at customer locations. Key capabilities:
1. Assets are linked to Accounts (the customer) and can reference the parent Product record.
2. Asset Relationships allow modeling of hierarchical or peer relationships between assets (e.g., a compressor as a child of a HVAC unit).
3. Work Orders can be linked directly to an Asset to track service history on specific equipment.
4. Maintenance Plans can be generated from Assets for scheduled preventive maintenance.
5. The Asset 360 view in FSL provides a complete service history timeline for each asset.
6. Asset health, installation date, and warranty information drive decisions about repair vs. replace recommendations.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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