How do you generate resource productivity reports in FSL?

Resource productivity is measured using standard Salesforce reports on FSL objects:

1. Time Sheet Reports — summarize actual vs. scheduled hours per resource using Time Sheet Entry data.
2. Service Appointment Reports — track appointments per resource, completion rates, and schedule adherence.
3. Travel Time Reports — compare estimated vs. actual travel time using Service Appointment fields.
4. Products Consumed Reports — track parts usage per resource or work order type. These reports can be combined in dashboards with charts showing utilization rate (scheduled time / available time), on-time arrival percentage, and first-time fix rate. CRM Analytics (Tableau CRM) for FSL provides prebuilt analytics templates with deeper drill-down capability.