How do you customise Salesforce Mobile (Salesforce1) beyond basic setup?
Suggested answer
Advanced mobile customisation includes:
1. Navigation Menu: Customise which items appear (objects, apps, utilities, Visualforce pages, Lightning components) under Setup > Salesforce Mobile App Navigation.
2. Compact Layouts: Define the 4–5 most important fields shown in the record header card and highlight panel on mobile. Assigned via record types.
3. Mobile Quick Actions: Custom quick actions (Create, Update, Log a Call, custom Flow) added to the action bar. Actions can be pre-filled with default field values.
4. Mobile-Only Page Layouts: In Lightning App Builder, create phone-specific record pages with only the most relevant components.
5. Offline access: Enable briefcase for offline record access in field service scenarios.
Practice content for interview preparation; not an official vendor answer. Verify details against current product documentation.
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