How do you configure a Sales Console in Salesforce?

A Sales Console is built using the Lightning App Builder as a Lightning Console App. Configuration:

1. Split View: Enables a side panel showing a list view while working on a record, allowing reps to navigate records without leaving the current context. Enabled in App Manager when creating or editing the Lightning Console App.
2. Workspace Tabs: Define which objects appear as primary tabs in the console (e.g., Accounts, Opportunities, Leads). Each workspace tab can have sub-tabs.
3. Related List Quick Links: A component added to the record page layout that shows counts for related lists (Contacts, Opportunities, Activities) as clickable links — avoids scrolling.
4. Utility Bar: A persistent footer bar for utilities like Open CTI softphone, History, Notes, or Macros.
5. Navigation Rules: Control whether related records open in the same workspace tab, a new tab, or a new window. Assign the console app to the relevant profiles/user segments.