How do Salesforce Surveys work and how can they be triggered automatically?

Salesforce Surveys allow you to build multi-page surveys with branching logic, rating scales, and text questions natively in Salesforce. Survey responses are stored as Survey Response objects and can be reported on. Surveys can be triggered automatically using Flow — for example, a Record-Triggered Flow fires when a case is closed (Status changed to Closed) and invokes the Send Survey action, emailing the survey link to the case contact. Survey response data can be used to calculate CSAT scores, tracked on dashboards, and linked back to the originating case or contact for analysis.